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Contact

CONTACT US

Get our contact info

Frequently Asked Questions

Find answers to the most frequently asked questions from parents. This section covers everything you need to know, from enrolling your child on a class trip to coverage plans, payments and safety on tour. If you have additional questions, please don't hesitate to call our Customer Service department at 1-888-333-9756.

  • Site Guide for new personal site
  • Signing up
  • Get ready to travel
  • Educational benefits
  • On your trip
  • Safety
  • Tour payments
  • Travel coverage and refund policies
  • EF's Job-Loss Guarantee

    Receive nearly all of your money back if you cancel due to a job loss.

    Learn more

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  • A portion of the sales proceeds from these fully accredited student tours supports the educational mission of the Smithsonian Institution.