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Frequently Asked Questions

Find answers to the most frequently asked questions from parents. This section covers everything you need to know, from enrolling your child on a class trip to coverage plans, payments and safety on tour. If you have additional questions, please don't hesitate to call our Customer Service department at 1-888-333-9756.

  • Site Guide for new personal site
  • Signing up
  • Get ready to travel
  • Educational benefits
  • On your trip
  • Safety
  • Tour payments
  • Travel coverage and refund policies
  • EF's Job-Loss Guarantee

    Receive nearly all of your money back if you cancel due to a job loss.

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